Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. All items purchased by a charity that has provided a 501c3 form can return product for a full refund minus shipping charges. Need help? Contact us at email@example.com for questions related to refunds and returns.